Dear Valued Customers,
To enrich your experience, we have organized responses to common inquiries:
Q: Are the products covered by a warranty?
A: Yes, our lighting products are accompanied by warranty coverage. The duration and specific terms may vary by product. If you encounter any quality issues, please contact our customer service team for assistance.
Q: How can I track my order?
A: Tracking your order is simple. Log in to our website at lasrp.com and visit your account page to check your order status and estimated delivery date. Upon placing an order, you’ll receive an email confirmation with a tracking number for monitoring your order’s progress.
Q: How do I track my package?
A: Tracking your package is easy. Copy or note the provided tracking number and visit the official website of the shipping logistics company handling your delivery. Enter the tracking number on their tracking page to receive detailed information about your package’s current location and shipping status.
Q: What’s the process for exchanging an item?
A: Contact our customer service team for guidance on our exchange policy, including deadlines, product condition requirements, and return instructions.
Q: What lighting options do you offer?
A: Our selection includes chandeliers, table lamps, wall lamps, floor lamps, and more, catering to diverse room lighting needs and personal preferences.
We appreciate your cooperation! Our commitment to exceptional customer service remains steadfast. For further inquiries, reach us at [email protected].
Best Regards,
YH TRADE LIMITED